How to request a refund？

We’re sorry to hear that you’re having concerns about your purchase. We’d like to clarify how refunds are handled. Please follow the steps below.

[iOS]

For purchases made through the iOS App Store, all payments and refunds are processed directly by Apple. As a result, we’re unable to issue refunds on your behalf.

To request a refund, please submit your request directly to Apple:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the relevant order
  4. Submit a refund request
  5. Apple will review your request and notify you of the outcome

[Android]

For purchases made via Google Play on Android devices, we recommend requesting a refund directly through the Google Play Store app.

  1. Open the Google Play Store app
  2. Tap your profile icon in the top right corner
  3. Go to Payments & subscriptions → Budget & order history
  4. Select the order you would like to refund
  5. Tap Report a problem (or Request a refund, if available) and submit your request. 
  6. Google will review your request and notify you of the result. If Google replies that the issue cannot be handled, please contact us
Thank you for your understanding.